CKB88 is committed to protecting the personal information of every player on our platform. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the rights you hold over your personal information. We handle all personal data in accordance with applicable data protection law and industry best practice.
These cards summarise the most important aspects of how CKB88 handles your personal data. The full details are in the sections below — please read the complete policy for a thorough understanding.
All data transmitted between your device and CKB88 is protected by industry-standard SSL/TLS encryption. Financial transaction data is processed through PCI-DSS compliant payment processors and is never stored in plaintext on CKB88 servers.
CKB88 does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is used solely to operate your account, process transactions, and improve our services.
We collect only the personal information that is strictly necessary for account operation, KYC compliance, and responsible gambling obligations. We do not request or retain data beyond what is required for these defined purposes.
Our data handling practices are aligned with the Malaysian Personal Data Protection Act 2010 (PDPA) and applicable international data protection principles, ensuring your rights as a Malaysian user are fully respected.
You have the right to access, correct, and in certain circumstances delete the personal information we hold about you. Requests are handled within 14 working days with no charge for standard requests.
CKB88 uses cookies and similar tracking technologies only for session management, platform performance, and analytics. We do not deploy third-party advertising tracking cookies. Cookie preferences can be managed within your browser settings.
Request a copy of all personal data CKB88 holds about you at any time.
Correct inaccurate or incomplete personal data held in your account profile.
Request deletion of your personal data, subject to legal retention requirements.
Object to processing of your data for direct marketing or profiling purposes.
This Privacy Policy ("Policy") describes how CKB88 ("CKB88", "we", "us", "our") collects, processes, stores, shares, and protects personal information provided by or obtained about users ("Player", "User", "you") of the CKB88 platform, accessible at ckb88.cam and any associated mobile interfaces or services.
CKB88 is committed to handling personal data responsibly, transparently, and in compliance with applicable data protection legislation, including the Malaysian Personal Data Protection Act 2010 (PDPA) and relevant international data protection principles. This Policy applies to all personal information collected in connection with the CKB88 platform, whether provided directly by you during registration, generated through your use of the platform, or obtained from third-party identity verification services as part of our KYC compliance programme.
By registering an account on CKB88 or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the CKB88 platform.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial data, and online identifiers such as IP address. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, use, disclosure, transmission, erasure, or destruction. |
| "Data Controller" | CKB88, as the entity that determines the purposes and means by which personal data is processed. |
| "Data Processor" | A third party that processes personal data on behalf of CKB88 under a contractual data processing agreement. |
| "KYC" | Know Your Customer — the identity and document verification process used to confirm a player's identity, age, and eligibility to use the CKB88 platform. |
| "Sensitive Data" | A subset of personal data afforded enhanced protection, including health information, financial account details, government identification numbers, and biometric data. |
| "Consent" | Freely given, specific, informed, and unambiguous agreement to the processing of personal data for a stated purpose. |
| "PDPA" | The Personal Data Protection Act 2010 of Malaysia, which governs the processing of personal data in commercial transactions within Malaysia. |
CKB88 collects personal data through several channels depending on how you interact with the platform. The categories of data collected are described below.
When you create a CKB88 account, we collect: your full legal name; date of birth; email address; Malaysian mobile phone number or international equivalent; username; password (stored in encrypted, hashed form); and your preferred language and currency settings (MYR).
To comply with our responsible gambling obligations and anti-fraud requirements, we may collect: scanned copies or photographs of government-issued identity documents (Malaysian IC / MyKad, passport, or driving licence); proof of residential address; and copies of payment instruments used for deposit or withdrawal.
We collect records of all deposits, withdrawals, bonus awards, and wagering activity associated with your account, including transaction amounts in MYR, timestamps, payment method types (e.g., Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB), and transaction reference numbers. Full payment card or account numbers are not stored on CKB88 servers.
We automatically collect certain technical data when you access the platform, including: IP address; device type and operating system; browser type and version; session duration and navigation data; game activity logs; and error and crash reports. This data is used for platform security, fraud detection, and service improvement.
When you contact CKB88 customer support via live chat or email, we retain records of those communications, including chat transcripts and email correspondence, for a period of up to 5 years for quality assurance, dispute resolution, and regulatory compliance purposes.
Data relating to deposit limits, self-exclusion requests, session time settings, and responsible gambling tool interactions is stored separately with enhanced access controls and is used solely for the purpose of enforcing player protection measures.
CKB88 processes personal data only where a lawful basis exists for doing so. The primary bases on which we rely are as follows:
| Legal Basis | Application |
|---|---|
| Contractual Necessity | Processing necessary to perform our contract with you — including account creation, transaction processing, game delivery, and customer support. |
| Legal Obligation | Processing required to comply with our KYC, anti-money laundering, responsible gambling, and regulatory reporting obligations. |
| Legitimate Interests | Processing necessary for fraud prevention, platform security, service improvement, and internal analytics — where these interests are not overridden by your data protection rights. |
| Consent | Processing for optional purposes such as marketing communications, where we rely on your freely given, specific consent. You may withdraw consent at any time. |
CKB88 uses your personal data for the following defined purposes only. We do not use personal data for purposes that are incompatible with those listed below without first obtaining your consent.
CKB88 does not sell, rent, or trade personal data to third-party marketers. We share personal data only in the following defined circumstances and only to the extent necessary for the stated purpose:
Personal and financial data is shared with approved payment service providers (such as DuitNow, FPX operators, e-wallet providers including Touch 'n Go and Boost, and cryptocurrency payment processors) solely for the purpose of processing your transactions. These providers are contractually required to handle data in accordance with applicable data protection standards.
For the purposes of KYC verification, identity document data may be shared with third-party identity verification service providers. These providers operate under strict data processing agreements and are not permitted to use your data for any purpose other than the specific verification service commissioned by CKB88.
CKB88 may disclose personal data to government authorities, regulators, or law enforcement agencies where required by applicable law, court order, or regulatory direction. CKB88 will, where legally permissible, notify affected players prior to such disclosure.
In the event of a merger, acquisition, restructuring, or sale of CKB88 assets, personal data may be transferred to the relevant successor entity. Players will be notified of any such transfer and, where applicable, provided with the opportunity to request data deletion prior to the transfer taking effect.
CKB88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account Registration Data | Duration of account + 5 years post-closure | Legal and regulatory obligation |
| KYC Documents | 5 years from date of verification | Anti-money laundering compliance |
| Financial Transaction Records | 7 years from transaction date | Financial regulatory obligation |
| Customer Support Communications | 5 years from date of communication | Dispute resolution and quality assurance |
| Technical / Session Logs | 90 days rolling | Security and fraud prevention |
| Responsible Gambling Records | Duration of exclusion + 5 years | Player protection compliance |
| Marketing Consent Records | Until consent is withdrawn + 3 years | Demonstrable consent management |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with CKB88's data lifecycle management procedures. Anonymised, aggregated data that no longer identifies any individual may be retained indefinitely for statistical and analytical purposes.
CKB88 uses cookies and similar tracking technologies (collectively, "cookies") on the ckb88.cam platform. Cookies are small text files stored on your device that enable certain platform functionality and support our analytics processes.
CKB88 does not deploy third-party advertising or tracking cookies that enable external advertisers to profile your browsing activity across the web. We do not use social media tracking pixels or retargeting tags on the ckb88.cam platform.
You may manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies selectively. Please note that disabling essential cookies may prevent you from accessing certain features of the CKB88 platform, including account login and transaction processing.
CKB88 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:
Under applicable data protection law, including the PDPA and broader international data protection principles, you hold the following rights in relation to the personal data CKB88 processes about you:
To exercise any of the rights described above, please contact CKB88 via live chat or by emailing our support team at the address provided in Section 15. Please include your registered username and a clear description of your request. CKB88 aims to acknowledge all rights requests within 5 working days and to provide a substantive response within 14 working days. No fee is charged for standard rights requests.
The CKB88 platform is strictly intended for adults aged 21 years and above. CKB88 does not knowingly collect personal data from individuals under the age of 21. Registration by or on behalf of any minor is prohibited and constitutes a material breach of our Terms and Conditions.
If CKB88 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to close the associated account, delete all associated personal data, and — where applicable — report the matter to the relevant regulatory authority. If you believe that a minor may have registered an account on the CKB88 platform, please contact us immediately via live chat or the email address in Section 15.
The CKB88 platform may contain references to or integrations with third-party services, including payment processors (such as DuitNow, Touch 'n Go eWallet, Boost, Maybank, CIMB, and others) and game content providers. These third-party services operate independently of CKB88 and maintain their own privacy policies and data practices.
CKB88 is not responsible for the privacy practices of any third-party service and does not accept liability for data handling that occurs outside the ckb88.cam platform. We recommend reviewing the privacy policy of any third-party service before providing personal information directly to that service.
CKB88 operates as a platform serving Malaysian players and processes the majority of personal data within hosting infrastructure serving the Southeast Asian region. However, certain service functions — including identity verification and live game streaming — may involve the processing of personal data by service providers located outside Malaysia.
Where personal data is transferred outside Malaysia, CKB88 ensures that appropriate safeguards are in place to provide a level of data protection equivalent to that required under applicable Malaysian law. These safeguards may include: contractual data processing agreements incorporating standard data protection clauses; transfers to jurisdictions with adequacy determinations; or other appropriate technical and legal measures as required.
CKB88 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. Where a proposed change is material — meaning it significantly affects your privacy rights or the way we use your personal data — CKB88 will provide advance notice via email to your registered address, a platform notification, or both, prior to the change taking effect.
The version of this Privacy Policy published on the ckb88.cam platform at any given time is the current operative version. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. We encourage all players to review this page periodically to remain informed of how CKB88 handles their personal data.
Your continued use of the CKB88 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data CKB88 holds about you, please contact our support team through the following channels:
Live Chat: Available 24 hours a day, 7 days a week via the CKB88 platform. Our support agents operate on Malaysia Time (MYT, UTC+8) and typically respond within 2 minutes. Live chat is recommended for urgent enquiries.
Email: [email protected] — for formal written enquiries, rights requests, and data-related complaints. Please include your registered username, a clear description of your request, and any supporting information.
Response Times: Live chat: under 2 minutes. Email: within 24–48 business hours. Formal rights request responses: within 14 working days of receipt.
CKB88 takes all privacy enquiries seriously and is committed to resolving data-related concerns in a thorough and timely manner. If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Our support team is available around the clock on Malaysia Time to address any privacy-related concerns, help you exercise your data rights, or answer questions about your account. Your data — and your trust — matter to us.
For players aged 21 and above only. Play responsibly. CKB88 promotes responsible gambling and supports player well-being.